CRA-2 Product Support

CRA-2 Product Support

Having trouble setting up your CRA-2 wireless writing tablet? Use this article to troubleshoot common issues and get answers to your questions! 

Troubleshooting

Problem: No response from tablet.
Solution: Check that dongle is properly connected. If the CRA-2 is unused for 45 minutes it will enter standby mode. Press wireless switch to re-enable.   

Problem: The status light won’t turn on unless I press the tablet.
Solution: After successfully connecting , the LED status light will always turn off. The light will only turn on again when using the device.

FAQ

Q: Why can’t I see anything on the tablet screen?
A:  The operating area of the CRA-2 is not a screen and will not display images. The operating area is only for use with the pen.

Q: Why can’t I get the tablet to work on my second monitor?
A: The tablet only supports setups with one monitor.

Q: I plugged the cable into the tablet and the other end into my camera / computer. Why won’t it work?
A: The USB cable is only for charging the CRA-2.

Q: How do I get the tablet to sync with the dongle?
A: Connect the wireless dongle to your computer and turn on the wireless switch on the tablet. The tablet and dongle will begin to sync.


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