MA-1 Help - ELMO Support

MA-1 Product Support

Having trouble setting up your MA-1 document camera? Use this article to troubleshoot common issues and get answers to your questions! 

Troubleshooting

Problem:
Camera not recognized / No image from camera
Solution: Change cable and/or input port. Reset/reinstall software on computer. 
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect)

Problem:
Image too bright / dark
Solution: Adjust brightness or turn LED on/off.  

Problem:
My device is frozen / unresponsive.
Solution:  Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.

Problem:
Image is out of focus
Solution: Press AF button. Adjust distance between object and lens (minimum 100mm).  

Problem:
My device will not output video (HDMI or RGB).
Solution:  Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.

Problem:
My Device will not connect to my Mac after following the USB Guide.
Solution: Please contact support to receive a firmware update to make your MA-1 MacOS compatible.

FAQ

Q:
Why doesn't my computer see my device connected?
A: USB Camera setting disabled. Please see USB Guide for instructions.

Q:
How do I use the Microphone when connected to my computer?
A: Please enable the microphone in the settings menu.    

If you are not able to enable the microphone, please contact support for a firmware update.   


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