MA-1 Product Support
Having trouble setting up your MA-1 document camera? Use this article to troubleshoot common issues and get answers to your questions!
Troubleshooting
Problem: Camera not recognized / No image from camera
Problem: Camera not recognized / No image from camera
Solution: Change cable and/or input port. Reset/reinstall software on computer.
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect)
Problem: Image too bright / dark
Solution: Adjust brightness or turn LED on/off.
Problem: My device is frozen / unresponsive.
Solution: Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.
Problem: Image is out of focus
Solution: Press AF button. Adjust distance between object and lens (minimum 100mm).
Problem: My device will not output video (HDMI or RGB).
Solution: Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.
Problem: My Device will not connect to my Mac after following the USB Guide.
Solution: Please contact support to receive a firmware update to make your MA-1 MacOS compatible.
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect)
Problem: Image too bright / dark
Solution: Adjust brightness or turn LED on/off.
Problem: My device is frozen / unresponsive.
Solution: Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.
Problem: Image is out of focus
Solution: Press AF button. Adjust distance between object and lens (minimum 100mm).
Problem: My device will not output video (HDMI or RGB).
Solution: Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.
Problem: My Device will not connect to my Mac after following the USB Guide.
Solution: Please contact support to receive a firmware update to make your MA-1 MacOS compatible.
FAQ
Q: Why doesn't my computer see my device connected?
Q: Why doesn't my computer see my device connected?
A: USB Camera setting disabled. Please see USB Guide for instructions.
Q: How do I use the Microphone when connected to my computer?
A: Please enable the microphone in the settings menu.
Q: How do I use the Microphone when connected to my computer?
A: Please enable the microphone in the settings menu.
If you are not able to enable the microphone, please contact support for a firmware update. Download PDF Version:
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