MA-1 Product Support
Having trouble setting up your MA-1 document camera? Use this article to troubleshoot common issues and get answers to your questions!
Troubleshooting
Problem: Camera not recognized / No image from camera
Problem: Camera not recognized / No image from camera
Solution: Change cable and/or input port. Reset/reinstall software on computer.
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect)
Problem: Image too bright / dark
Solution: Adjust brightness or turn LED on/off.
Problem: My device is frozen / unresponsive.
Solution: Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.
Problem: Image is out of focus
Solution: Press AF button. Adjust distance between object and lens (minimum 100mm).
Problem: My device will not output video (HDMI or RGB).
Solution: Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.
Problem: My Device will not connect to my Mac after following the USB Guide.
Solution: Please contact support to receive a firmware update to make your MA-1 MacOS compatible.
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect)
Problem: Image too bright / dark
Solution: Adjust brightness or turn LED on/off.
Problem: My device is frozen / unresponsive.
Solution: Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.
Problem: Image is out of focus
Solution: Press AF button. Adjust distance between object and lens (minimum 100mm).
Problem: My device will not output video (HDMI or RGB).
Solution: Please locate the small reset button on the bottom of the ELMO and press it while the device is powered on.
Problem: My Device will not connect to my Mac after following the USB Guide.
Solution: Please contact support to receive a firmware update to make your MA-1 MacOS compatible.
FAQ
Q: Why doesn't my computer see my device connected?
Q: Why doesn't my computer see my device connected?
A: USB Camera setting disabled. Please see USB Guide for instructions.
Q: How do I use the Microphone when connected to my computer?
A: Please enable the microphone in the settings menu.
Q: How do I use the Microphone when connected to my computer?
A: Please enable the microphone in the settings menu.
If you are not able to enable the microphone, please contact support for a firmware update. Download PDF Version:
Related Articles
MA-1 Overview
Use this article to learn more about your new ELMO device. For troubleshooting, please see our device help page. Package Contents Supported Software Windows 7 / 8 / 8.1 / 10 / 11 - Image Mate 5 - ELMO Interactive Toolbox for Windows - Image Mate + ...Miracast issues between STEM Cams (TT-12W, MO-2, MA-1) and third-party receivers
We cannot guarantee compatibility for Miracast connections between ELMO STEM cams and non-ELMO receivers. Please contact the manufacturer of your Miracast device or smart display and verify: 1. The type of connection; peer-to-peer or network. This ...MO-2 Product Support
Having trouble setting up your MO-2 document camera? Use this article to troubleshoot common issues and get answers to your questions! Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input ...TT-12W Product Support
Having trouble setting up your TT-12W document camera? Use this article to troubleshoot common issues and get answers to your questions! Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input port. ...PX-10E and PX-30E Product Support
Having trouble setting up your PX series document camera? Use this article to troubleshoot common issues and get answers to your questions! Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input ...