MX-P Product Support

MX-P Product Support

Having trouble setting up your MX-P document camera? Use this article to troubleshoot common issues and get answers to your questions! 

Troubleshooting

Problem: Camera not recognized / No image from camera
Solution: Change cable and/or input port.  Reset/reinstall software on computer. 
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect).
Third Solution (Windows): Check device manager for driver issues.

Problem: Image too bright / dark
Solution: Adjust brightness in software on computer. Turn LED on/off. 

Problem: Image is out of focus
Solution: Press AF button.  Adjust distance between object and lens (minimum 100mm).  

Problem: Low frame rate on computer
Solution: Check available system resources. Adjust resolution in software and see manual for system requirements to display 4k image.


FAQ

Q: How do I disable the Microphone?
A: The MX-P does not have a microphone. Please check that your camera is not a MX-P2.

Q: What color should the power light be?                                                         
A: The color will vary depending on your connection, but a red light will always mean the device is in a standby state. Please see the manual for details. 

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