Troubleshooting
Problem: Camera not recognized / No image from camera
Solution: Change cable and/or input port. Reset/reinstall software on computer.
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect)
Problem: Image too bright / dark
Solution: Adjust brightness in software on computer. Turn LED on/off.
Problem: Image is out of focus
Solution: Press AF button. Adjust distance between object and lens (minimum 100mm).
Problem: Low frame rate on computer
Solution: Check available system resources. Adjust resolution in software and see manual for system requirements to display 4k image.
Problem: The image is Orange / Grey / Blurry
Solution: Perform a device reset. Unplug the device from USB power and hold down the Snowflake button and the LED Lamp button simultaneously. Connect the USB cable and wait for a flashing blue light. Once the light begins to flash blue you can let go of the buttons and wait 10 seconds. Disconnect and reconnect your device to complete the reset.
FAQ
Q: How do I disable the Microphone?
A: Press the Zoom out and Brightness down buttons on the device simultaneously for three seconds.
Q: What color should the power light be?
A: The color will vary depending on your connection, but a red light will always mean the device is in a standby state. Please see the manual for details.