Mx-P2 Help - ELMO Support

MX-P2 Product Support

Having trouble setting up your MX-P2 document camera? Use this article to troubleshoot common issues and get answers to your questions! 

Troubleshooting

Problem: Camera not recognized / No image from camera
Solution: Change cable and/or input port.  Reset/reinstall software on computer. 
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect)

Problem: Image too bright / dark
Solution: Adjust brightness in software on computer. Turn LED on/off. 

Problem: Image is out of focus
Solution: Press AF button.  Adjust distance between object and lens (minimum 100mm).  

Problem: Low frame rate on computer
Solution: Check available system resources. Adjust resolution in software and see manual for system requirements to display 4k image.

Problem: The image is Orange / Grey / Blurry
Solution: Perform a device reset. Unplug the device from USB power and hold down the Snowflake button and the LED Lamp button simultaneously. Connect the USB cable and wait for a flashing blue light. Once the light begins to flash blue you can let go of the buttons and wait 10 seconds. Disconnect and reconnect your device to complete the reset. 

FAQ
​
Q: How do I disable the Microphone?
A: Press the Zoom out and Brightness down buttons on the device simultaneously for three seconds.

Q: What color should the power light be?                                                         
A: The color will vary depending on your connection, but a red light will always mean the device is in a standby state. Please see the manual for details. 

Download PDF Version:

    • Related Articles

    • MX-P Product Support

      Having trouble setting up your MX-P document camera? Use this article to troubleshoot common issues and get answers to your questions! Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input port. ...

    • MX-1 and MX-P Firmware update

      This guide is intended for advanced users only. You will need administrator level permissions on your system to continue. This process is only possible on a Windows 10 or 11 machine at this time. This guide will show you how to update the firmware of ...

    • MX-1 and MX-P camera not connecting to Windows computers

      We have recently been made aware that an update pushed by Microsoft to some Windows computers may be causing connection and driver problems with MX-1 and MX-P cameras. Affected Windows builds include those released in late December 2024 and January ...

    • MX-1 Product Support

      Having trouble setting up your MX-1 document camera? Use this article to troubleshoot common issues and get answers to your questions! Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input port. ...

    • MX-P2 Overview

      Use this article to learn more about your new ELMO device. For troubleshooting, please see our device help page. Package Contents Supported Software Windows 7 / 8 / 8.1 / 10 / 11 - Image Mate 5 - ELMO Interactive Toolbox for Windows - Image Mate + ...