OX-1 Help -ELMO Support

OX-1 Product Support

Having trouble setting up your OX-1 document camera? Use this article to troubleshoot common issues and get answers to your questions! 

Troubleshooting 

Problem: Camera not recognized / No image from camera.
Solution: Change USB cable. Change USB port. Reset / reinstall software.


Problem: Image too bright / dark.
Solution: Adjust brightness in software. Turn LED on/off.

Problem: Image is out of focus.
Solution: Press AF button.  Adjust distance between object and lens (minimum 100mm).  

Problem: Low frame rate.
Solution: Check available system resources.  Adjust resolution in software.

FAQ

Q: Where do I find the drivers?
A: The OX-1 is UVC compliant and uses Operating System provided drivers.

Q: Why won't the light turn on?
A: The OX-1's LED light will only turn on when the camera is in use. Please try to use the camera with viewing software before pressing the LED light button.

Q: I plugged the camera in, why isn't it turning on?
A: The OX-1 requires software to use and will not start presenting on its own. Please visit our website for software downloads. 

Q: How do I know I’m choosing the correct camera?
A: The OX-1 with be recognized as either: OX-1 or ELMO Camera. This depends on which software you’re using.  

Q: Why is my image backwards?
A: The image may appear mirrored in some third-party software. This is normal and expected.  

 

Download PDF Version:

    • Related Articles

    • OX-1 Overview

      Use this article to learn more about your new ELMO device. For troubleshooting, please see our device help page. Package Contents Supported Software Windows 7 / 8 / 8.1 / 10 / 11 - Image Mate 5 - ELMO Interactive Toolbox for Windows - Image Mate + ...

    • OX-1 not powering on

      If your OX-1 is not turning on please review this article for suggestions. 1 - If you just plugged in your OX-1 camera to your computer and nothing is happening, it is because you are not running software. The OX-1 requires software to use and will ...

    • MO-2 Product Support

      Having trouble setting up your MO-2 document camera? Use this article to troubleshoot common issues and get answers to your questions!  Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input ...

    • MA-1 Product Support

      Having trouble setting up your MA-1 document camera? Use this article to troubleshoot common issues and get answers to your questions!  Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input ...

    • TT-12W Product Support

      Having trouble setting up your TT-12W document camera? Use this article to troubleshoot common issues and get answers to your questions! Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input port. ...