MX Cameras
MX-1 and MX-P camera not connecting to Windows computers
We have recently been made aware that an update pushed by Microsoft to some Windows computers may be causing connection and driver problems with MX-1 and MX-P cameras. Affected Windows builds include those released in late December 2024 and January ...
Factory Reset MX-P3
If you are having trouble with your MX-P3, please follow the steps below to factory reset it. 1. Unplug everything from the camera. 2. With one hand, hold down the LED Lamp button and Freeze Image Button (7 + 9). 3. With the other hand, connect a ...
USB-C cable compatibility for TT-12G and MX-P3
The TT-12G and MX-P3 are supplied with a USB-C to USB-A connection cable. The camera's have a USB-C port for making connections between the ELMO and a computer. These ports will not work with a double-sided USB-C cable; only a USB-C to USB-A cable ...
MX-P3 Connection Problems After Computer Reboot
Some versions of MX-P3 firmware have a bug where the camera will stop functioning after a computer reboot, or if the camera is plugged in before the computer is powered on. While this problem can be fixed by unplugging and plugging back in the ELMO, ...