Legacy Software Installation issues on Windows 10 and 11

Legacy Software Installation issues on Windows 10 and 11

On some systems older camera software may not install or behave properly. This can sometimes be caused by a new security feature, Core Isolation, that has been recently added to Windows. 

Affected models include:
MO-1 / MO-1w / TT-02RX / TT-12 / TT-12i / TT-12iD / CRA-1 / CRV-24 / CRV-32 / CRI-1 / CRB-2 / P10HD / P30HD / P100HD
 TT-02u / TT-02s / P10S / P30S / P10 (2009) / P100 / P100N / HV-110u / CO-10

Idea
MO-1, MO-1W Users - These devices can be used with our newer software. No additional setup needed. 

TT-12i, TT-12iD Users - These devices can be used with our newer software. Click here for setup instructions. 


WarningWe do not recommend you disable this feature. Proceed at your own risk. 


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