Driver installation issues on Windows 10 and 11

Driver installation issues on Windows 10 and 11

On some systems older camera drivers may not install or behave properly. This can sometimes be caused by a new security feature, Core Isolation, that has been recently added to Windows. 

For instructions on disabling Core Isolation, please see below. 

https://support.microsoft.com/en-au/windows/core-isolation-e30ed737-17d8-42f3-a2a9-87521df09b78 

Please note that you may need administrative access to change security settings. 
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