ELMO Cast Product Support

ELMO Cast Product Support

Having trouble setting up your ELMO Cast? Use this article to troubleshoot common issues and get answers to your questions! 


Forgot Login.
Solution: Press and hold the reset button for 8 seconds to reset the device. The login password will be the default (000000) and all settings will be wiped.  

Device will not power on.
Solution: Check USB power cord or try another USB port.


Can the receiver operate on 2.5GHz?
A:  Yes, by enabling the ‘Legacy WiFi Mode” setting the receiver will use 5.0Ghz and 2.4Ghz. Please note that this setting will cause a decrease in performance. 

How do I configure the receiver’s settings?
A: With a computer / smart phone that is connected to the same network as the receiver, open a web browser and enter the ’Direct IP’ address into the address bar. You can then log into the device and change settings.  

When will the settings marked as “Not Used” in the manual be available?
A: Settings may be added in a firmware update. Please contact support for more info.

I plugged the ELMO Cast into my computer, how do I stream to it now?
A: You cannot use the ELMO Cast with a computer. You can only use the ELMO Cast with a display device such as a TV, monitor, or projector.

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