ELMO Interactive Toolbox Troubleshooting

Need help using the ELMO Interactive Toolbox software? Start here! 

Download: https://www.elmousa.com/software/

Supported Systems

1. Windows 7 / 8 / 8.1 / 10
   
2. MacOS 10.14 / 10.15 / 11.X

Supported ELMO Devices
Compatibility is not the same across all systems. Please make sure to check before downloading. 

Windows - OX-1 / MO-1 / MO-1w / MO-2 /MA-1 / TT-12i / TT-12iD / TT-12F / TT-12W / TX-1 / LX-1/ TT-X1 / TT-L1 / MX-1 / MX-P / MX-P2 /  MX-P3 / PX-10 / PX-10E / PX-30 / PX-30E / P10HD / P30HD / P100HD / CRA-1 / CRA-2 / CRB-2

MacOS - OX-1 / MO-1 / MO-1w / TT-02s / TT-02RX / TT-12 / TT-12i / TT-12iD/ TT-12W / TX-1 / LX-1 / TT-X1 / TT-L1 / MX-1 / MX-P / MX-P2 / MX-P3 / PX-10 / PX-30 / CRA-1 / CRA-2 / CRB-2

M1 MacBook users, please see our notice on compatibility. [M1 Mac Notice - Frozen Mouse / Black Screen Issue] 

Troubleshooting

Issue: Document camera is not detected.

Most Common Cause: N/A   

Solution: Please check the support article for your model document camera for troubleshooting. 

Issue: The software is full screen and I can't minimize it.

Most Common Cause: Intended behavior. 

Solution: The Interactive Toolbox only supports full screen and cannot be resized. The software can be minimized using the Mode Selection menu to choose Computer Control mode. 

Issue: There is an echo. 

Most Common Cause: Microphone is not muted. 

Solution: Mute the ELMO using the mute button. If you do not see the mute button, please update the software. 

Issue: (MacOS) The software cannot be installed because it is from an unknown developer.

Most Common Cause: MacOS security.   

Solution: Please 'Control + Click' the installer and choose 'Open' from the popup menu. This will grant the installer a security exception. 

Issue: Can not find recordings or screenshots.

Most Common Cause: N/A   

Solution: 
On Windows - Recordings and screenshots are saved in your Pictures folder inside the ELMO Interactive Toolbox\rec directory. 
On MacOS - Recordings and screenshots are saved in your Home folder inside the ELMO Interactive Toolbox/rec directory. 

Issue: Software will not go to my 3rd / 4th / 5th / ect. monitor.

Most Common Cause: Intended Behavior.  

Solution: The software is only compatible with 1 or 2 display setups. 

Issue: Camera quality or framerate is poor.

Most Common Cause: Incorrect settings. 

Solution: Open the settings menu to adjust quality and framerate. Higher qualities will always have a lower framerate. Please make sure your computer is able to handle higher settings.

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