(MacOS) The software cannot be installed because it is from an unknown developer

(MacOS) The software cannot be installed because it is from an unknown developer

Info
For a cabling guide to connect your camera to your Mac, please see here.

Because our apps are not on the Apple app store or registered with Apple you will usually get a warning dialog when trying to install our software. Please follow the steps below to bypass the warning. Addition support can be found on Apple's support site. 

Click here to be taken to Apple Support

Open a Mac app from an unidentified developer

For MacOS 15 and newer:
     


For MacOS 14 and older:



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