MX-1 camera not connecting to Windows computers

MX-1 camera not connecting to Windows computers

We have recently been made aware that an update pushed by Microsoft to some Windows computers may be causing connection and driver problems with MX-1 and MX-P cameras. Affected Windows builds include those released in late December 2024 and January 2025. 
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A firmware update has been released for both cameras to get around the issue. For more information: MX-1 and MX-P Firmware update

If you are not able to update then one potential fix is to use the camera in USB 2.0 mode. If you connect your camera to a USB 2.0 slot or to a USB 3.0 slot with a USB 2.0 cable, your camera should work. You will know you are running on USB 2.0 if the power LED is Green. If the LED is Blue, you are on USB 3.0 . 
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For help finding a USB 2.0 port on your computer, please contact the manufacturer of your computer. 

We thank you for your patience in this matter.