Error 2502 / 2503 on Windows when installing Software
Sometimes, Windows will give you an error 2502 / 2503 when installing or uninstalling our software. The error can be caused by issues with permissions and the Temp folder in Windows. This error is not caused by our software, and you may want to review Microsoft's troubleshooting steps. For additional help, please contact Microsoft's support team.

Please consult your IT department before attempting any Windows troubleshooting.
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