Image Mate + Cloud Black / White Screen with no camera output
It has come to our attention that some users on Lenovo and HP machines are unable to use the Image Mate + Cloud website. This is caused by a recent webcam driver update and our team is working on a fix.
For now, please try using some alternative software with your device:
Image Mate 5:https://www.elmousa.com/software/
We appreciate your patience and understanding on this issue.
Image Mate 5 - Black Screen on Windows 10 and Windows 11
If your ELMO camera is recognized by your computer, but the Image Mate software is only showing a black screen, you may need to adjust your computer's settings. Before proceeding, please make sure you have administrator access to your computer. You ...
Mute Image Mate + Cloud
If Image Mate + Cloud is generating an echo, you can mute the software using the Mute Toggle button.
Image Mate + Cloud Disclaimer Box
The first time you open Image Mate + Cloud, you will be presented with a disclaimer message. You can hid this by pressing the close button in the corner. To prevent it from showing up on future uses, please make sure you check off the "Do not show ...
Image Mate + Cloud Overview
Image Mate + Cloud is a web-based version of our Image Mate software. Image Mate + Cloud is perfect for on-the-go presentations or when you don’t have access to our full Image Mate or ELMO Interactive Toolbox software. Image Mate + Cloud can be used ...
Image Mate + Cloud Video Tutorial