PX-10E and PX-30E Product Support
Having trouble setting up your PX series document camera? Use this article to troubleshoot common issues and get answers to your questions!
Problem: Camera not recognized / No image from camera
Solution: Change cable and/or input port. Reset/reinstall software on computer.
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect)
Problem: Image too bright / dark
Solution: Adjust brightness or turn LED on/off.
Problem: Image is out of focus
Solution: Press AF button. Adjust distance between object and lens.
Problem: My device will not output video (HDMI or RGB).
Solution: Potential resolution mismatch. Press the Document Camera input button multiple times to cycle resolution settings.
Problem: Device unresponsive / not working as expected.
Solution: Please contact support to receive a firmware refresh.
Q: Why does my Computer see my device, but I can't use it as a camera?
A: Your device is in the wrong USB mode. Please open the settings menu on your device and set the USB Mode to ’UVC’ .
Q: How do I setup my device for RS232 or TCP/IP Control?
A: Please see:
RS232 Setup Network Setup
Download PDF Version:
PX Series Serial RS232 Commands
PX Series TCP/IP commands
PDF Download link at bottom
PX-10E/30E RS232 port changes
Newer PX units will now use the Euro terminal block for RS-232C. The updated pinout can be found below - A full list of commands and specifications can be found here.
PX Series Startup Failure / Splash Screen Bug
It has come to our attention that PX series cameras running older firmware are experiencing a 'Splash Screen Bug' that prevents the cameras from properly starting. If your camera is affected, please submit an online request for a firmware update. ...
PX-10E and PX-30E Overview
Use this article to learn more about your new ELMO device. For troubleshooting, please see our device help page. Package Contents Supported Software Windows 7 / 8 / 8.1 / 10 / 11 - Image Mate 5 - ELMO Interactive Toolbox for Windows - Image Mate + ...