MX-1 and MX-P camera not connecting to Windows computers
We have recently been made aware that an update pushed by Microsoft to some Windows computers may be causing connection and driver problems with MX-1 and MX-P cameras. Affected Windows builds include those released in late December 2024 and January 2025.
One potential fix is to use the camera in USB 2.0 mode. If you connect your camera to a USB 2.0 slot or to a USB 3.0 slot with a USB 2.0 cable, your camera should work. You will know you are running on USB 2.0 if the power LED is Green. If the LED is Blue, you are on USB 3.0 .
For help finding a USB 2.0 port on your computer, please contact the manufacturer of your computer.
A true resolution to this problem can only come from Microsoft and we are eagerly awaiting their corrective action. Please continue to check for new Windows updates daily as a fix will hopefully be released soon.
We thank you for your patience in this matter.
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