TT-02u Troubleshooting
Having trouble setting up your TT-02u document camera? Use this article to troubleshoot common issues!
Issue: Document Camera not recognized error Image Mate (Windows)
Most Common Cause: Additional driver pack is not installed
Solution: Run DriverSetup.exe found in the Driver Pack folder of Image Mate 3 download
Secondary Cause: Faulty USB Cable
Secondary Solution: Replace USB Cable
Issue: Document camera not recognized (Mac)
Most Common Cause: Using a Multiport / hub USB-C Adapter
Solution: Only use a 1-to-1 USB-C adapter with TT-02 devices
Solution: Only use a 1-to-1 USB-C adapter with TT-02 devices
Secondary Cause: Faulty USB Cable
Secondary Solution: Replace USB Cable
Issue: No Image from Document Camera output
Most Common Cause: The output selection switch is set to the improper position.
Solution: Reset output selection switch to proper position (See Figure 1)
Issue: Flashing green power button LED
Most Common Cause: Faulty AC adapter
Solution: Replace with known working AC adapter to check operation. If operation is confirmed with known working AC adapter please contact ELMO Technical Support.
Secondary Cause: Faulty TT-02u mainboard
Solution: Factory service is required. Reference ELMO Service and Repair Instructions.
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