TT-12iD and TT-12i Troubleshooting

TT-12iD and TT-12i Troubleshooting

Having trouble setting up your TT-12iD / TT-12i document camera? Use this article to troubleshoot common issues!

Issue: Document Camera not recognized by computer.
Most Common Cause: Cable issue.
Solution: Connect camera to your computer using the USB output. Do not use a USB Hub or Extender. 
Secondary Cause: Faulty USB Cable.
Secondary Solution: Replace USB Cable.



Issue: Document Camera recognized by computer, but not software.
Most Common Cause: Incorrect USB mode setting.
Solution: Set camera to UVC Mode - TT-12i and TT-12iD USB Mode
To use legacy software (Image Mate 3 and older), please set the camera to Application Mode




Issue: No Video Output.
Most Common Cause: Incorrect output settings.
Solution: Set output switches on the side of the ELMO to the correct resolution and output type. See manual for details.   
Secondary Cause: Faulty Cable.
Secondary Solution: Replace Cable.



Issue: Flashing blue power button LED
Most Common Cause: Faulty AC adapter
Solution: Replace with known working AC adapter to check operation. 
Secondary Cause: Faulty mainboard
Solution: Factory service is required. 



Issue: Camera head will not stay in horizontal position.
Most Common Cause: Loose screws in camera stay assembly.
Solution: Reference ELMO Technical Bulletin.


    • Related Articles

    • TT-02RX Troubleshooting

      Having trouble setting up your TT-02RX document camera? Use this article to troubleshoot common issues! Issue: Document camera not recognized (Mac) Most Common Cause: Using a Multiport / hub USB-C Adapter Solution: Only use a 1-to-1 USB-C adapter ...
    • TT-02s Troubleshooting

      Having trouble setting up your TT-02s document camera? Use this article to troubleshoot common issues! Issue: Document Camera not recognized error Image Mate (Windows) Most Common Cause: Additional driver pack is not installed Solution: Run ...
    • TT-02u Troubleshooting

      Having trouble setting up your TT-02u document camera? Use this article to troubleshoot common issues! Issue: Document Camera not recognized error Image Mate (Windows) Most Common Cause: Additional driver pack is not installed Solution: Run ...
    • TT-02 Troubleshooting

      Having trouble setting up your TT-02 document camera? Use this article to troubleshoot common issues! This camera cannot be used with a computer, and is not compatible with any ELMO software. Issue: No Image from Document Camera output Most Common ...
    • TT-12F Product Support

      Having trouble setting up your TT-12F document camera? Use this article to troubleshoot common issues and get answers to your questions!  Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input ...