TT-12G Product Support

TT-12G Product Support

Having trouble setting up your TT-12G document camera? Use this article to troubleshoot common issues and get answers to your questions! 

Troubleshooting

Problem: Camera not recognized / No image from camera
Solution: Change cable and/or input port. Reset/reinstall software on computer.

Problem: Image too bright / dark
Solution: Adjust brightness or turn LED on/off.

Problem: Image is out of focus
Solution: Press AF button. Adjust distance between object and lens.

Problem: My device will not output video (HDMI or RGB).
Solution: Potential resolution mismatch. Press the Document Camera input button multiple times to cycle resolution
settings.


FAQ

Q: Why doesn't my computer see my device connected?

A: Your device may not be properly connected to your PC. Please make sure the USB cable is connected directly to your

computer in a known working port. Please avoid using USB hubs and extenders.


Q: Why does my device take so long to connect to the computer?

A: Please allow a minute or so for the device to connect.



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