TT-12W Product Support
Having trouble setting up your TT-12W document camera? Use this article to troubleshoot common issues and get answers to your questions!
Troubleshooting
Problem: Camera not recognized / No image from camera
Solution: Change cable and/or input port. Reset/reinstall software on computer.
Problem: Camera not recognized / No image from camera
Solution: Change cable and/or input port. Reset/reinstall software on computer.
Secondary Solution: Use correct cables and output for setup. USB for computers or HDMI / VGA for displays (Monitor, Tv, Projector, ect)
Problem: Camera not recognized consistently by display or black screen (HDMI or VGA)
Solution: Camera cannot resolve resolution of the display device. Please test the camera with another display. Once a working display is found, change resolution setting from Auto to a preset resolution.
Problem: Camera will not turn on and the power LED is flashing red
Q: How do I use the Microphone when connected to my computer?
A: Please enable the microphone in the settings menu.
If you are not able to enable the microphone, please contact support for a firmware update.
Solution: Change power adapter. Update/re-flash firmware. Please submit a ticket to receive firmware update files.
Problem: Image too bright / dark
Solution: Adjust brightness or turn LED on/off.
Problem: Image too bright / dark
Solution: Adjust brightness or turn LED on/off.
Problem: Image is out of focus
Solution: Press AF button. Adjust distance between object and lens.
Problem: My device will not output video (HDMI or RGB).
Solution: Potential resolution mismatch. Press the Document Camera input button multiple times to cycle resolution settings.
FAQ
Q: Why doesn't my computer see my device connected?
A: USB Camera setting disabled. Please see USB Guide for instructions.
Q: How do I use the Microphone when connected to my computer?
A: Please enable the microphone in the settings menu.
If you are not able to enable the microphone, please contact support for a firmware update. Download PDF Version:
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