TT-12W Blinking red light firmware update

This guide if for cameras with a serial number of 4800000 or higher. If you have a lower serial number, please submit a support ticket.

This guide is intended for advanced users only. Please review troubleshooting tips before trying. 

If your TT-12W camera has a blinking red light and won't power on, please try the following firmware update. 

To update your device, you will need the following items:

1. TT-12W Device
   
2. SD Card; Formatted as FAT32 [Must be SD or SDHC. Micro SD and SDXC will not work.]
   
3. Firmware Files
   l12w_update.zip
4. AC Adapter
   

1. Download the firmware file named ' l12w_update.zip ' from the link below. 

https://drive.google.com/drive/folders/1athDEbDir2Knq3bB5u_MHABRzJFmWASX?usp=drive_link

2. Copy the l12w_update.zip to the empty SD card. Please do not extract the zip file or rename it. 

Only use a SD or SDHC card formatted as FAT32. MicroSD and SDXC will not work. The SD card should be labeled with its type.

3. Connect the TT-12W to power using the AC Adapter, and to a display device using a HDMI or RGB Cable. Then, power on the device.

4. Insert the SD card into the side of the TT-12W.

5. The firmware will begin to update automatically. The power LED light will undergo the

following transition: Blinking Red -> Blinking Purple -> Blinking Red -> Solid Red




6.  When the light is a Solid Red the update is complete. Please remove the SD card and

power on the device.

AFTER FIRMWARE FLASHING

1. Open the Settings Menu from the ‘Home Screen’.

2. Open the System Settings and perform a reset. Please be patient as the reset may take a few minutes.

3. Select the device region and the update is finished. If you use your TT-12W with a USB connection, please make sure you verify that the USB Camera setting is turned 

on.

If you need to perform the update on another device, please reformat the SD Card and copy over a fresh copy of the firmware files.

• Related Articles

• TT-12W Camera will not turn on and the power LED is flashing red

  Please try the following troubleshooting steps. 1. Change the power adapter with a known working one. 2. Unplug the unit, hold the power button for 10 seconds to drain residual power, and then plug it back in + wait 1 hour. 3. For cameras with a ...

• TT-12W Product Support

  Having trouble setting up your TT-12W document camera? Use this article to troubleshoot common issues and get answers to your questions! Troubleshooting Problem: Camera not recognized / No image from camera Solution: Change cable and/or input port. ...

• TT-12W LED Light not working

  Sometimes a disruption of power to the TT-12W can cause the LED Light to stop functioning. To potentially correct the issue please try the following: 1. Unplug the camera's power adapter from the wall/power socket, then unplug the other end from the ...

• TT-12iD and TT-12i Troubleshooting

  Having trouble setting up your TT-12iD / TT-12i document camera? Use this article to troubleshoot common issues! Issue: Document Camera not recognized by computer. Most Common Cause: Cable issue. Solution: Connect camera to your computer using the ...

• Solid red power light and not powering on

  To submit an online ticket: https://support.elmousa.com/portal/en/newticket