Additional Help
Notice for removal of CR2025 coin battery for Remote Controls
Due to recent regulation changes products with remote controls will no longer come with a coin battery for the remote control. Affected product lines include TT series and PX series cameras. Some cameras may still come packaged with older quick start ...
ELMO Camera LED light issues
If the LED light on your ELMO is no longer functioning properly, please contact our support team for repair service. To prevent damaging the unit, please do not try to repair the LED yourself. Click here to contact us
Recording Videos - Expected file size
When recording a video you can expect 1GB of usage based on duration and resolution. Resolution Recording Duration per GB 4K (UHD) 12 minutes 1080p (FHD) 50 minutes 720p (HD) 3.5 hours 480p (SD) 8 Hours
HDMI Passthrough issues with MacBooks
When setting up HDMI passthrough using a MacBook you may experience some connectivity issues. Please try the following to correct the problems. 1. Open the MacBook's display settings and try setting the resolution lower. For best results, please ...
Legacy Software
As of June 20th, 2023 the following software will be available by email request only. https://support.elmousa.com/portal/en/newticket These applications are no longer officially supported, and we cannot guarantee compatibility on modern computers. ...
Solid red power light and not powering on
To submit an online ticket: https://support.elmousa.com/portal/en/newticket
STEM Camera isn't responding Error
To submit an online ticket: https://support.elmousa.com/portal/en/newticket
Legacy Software Installation issues on Windows 10 and 11
On some systems older camera software may not install or behave properly. This can sometimes be caused by a new security feature, Core Isolation, that has been recently added to Windows. Affected models include: MO-1 / MO-1w / TT-02RX / TT-12 / ...
ELMO CRA-1 and CRA-2 compatibility with Flipcharts
The ELMO CRA-1 and CRA-2 Wireless Tablets are not officially compatible with Flipcharts on Promethean brand interactive flat panels. Any instances of the CRA working is accidental, and we are unable to provide support for Flipchats. Please use ELMO ...
Replacement Cables
Replacement cables can be purchased from our online store. https://www.elmousa.com/product-category/parts-accessories/ Please contact support if you are unsure which cable you require.