Additional Help
TT-12W LED Light not working
Sometimes a disruption of power to the TT-12W can cause the LED Light to stop functioning. To potentially correct the issue please try the following: 1. Unplug the camera's power adapter from the wall/power socket, then unplug the other end from the ...
ELMO Camera LED light issues
If the LED light on your ELMO is no longer functioning properly, please contact our support team for repair service. To prevent damaging the unit, please do not try to repair the LED yourself. Click here to contact us
Factory Reset MX-P3
If you are having trouble with your MX-P3, please follow the steps below to factory reset it. 1. Unplug everything from the camera. 2. With one hand, hold down the LED Lamp button and Freeze Image Button (7 + 9). 3. With the other hand, connect a ...
TT-12W Blinking red light firmware update
This guide if for cameras with a serial number of 4800000 or higher. If you have a lower serial number, please submit a support ticket. This guide is intended for advanced users only. Please review troubleshooting tips before trying. If your TT-12W ...
How to playback non-ELMO images on PX series camera
The PX series of cameras can be used to playback images that do not originate from the ELMO. However, the storage device must be setup in a specific way before the ELMO will read it. Below is a quick setup guide that can be used on either a SD card ...
Recording Videos - Expected file size
When recording a video you can expect 1GB of usage based on duration and resolution. Resolution Recording Duration per GB 4K (UHD) 12 minutes 1080p (FHD) 50 minutes 720p (HD) 3.5 hours 480p (SD) 8 Hours
TT-12G double press AutoFocus to freeze image
TT-12G Split screen mode
HDMI Passthrough issues with MacBooks
When setting up HDMI passthrough using a MacBook you may experience some connectivity issues. Please try the following to correct the problems. 1. Open the MacBook's display settings and try setting the resolution lower. For best results, please ...
USB-C cable compatibility for TT-12G and MX-P3
The TT-12G and MX-P3 are supplied with a USB-C to USB-A connection cable. The camera's have a USB-C port for making connections between the ELMO and a computer. These ports will not work with a double-sided USB-C cable; only a USB-C to USB-A cable ...
Miracast issues between STEM Cams (TT-12W, MO-2, MA-1) and third-party receivers
We cannot guarantee compatibility for Miracast connections between ELMO STEM cams and non-ELMO receivers. Please contact the manufacturer of your Miracast device or smart display and verify: 1. The type of connection; peer-to-peer or network. This ...
TT-12G HDMI Input to USB passthrough troubleshooting
If you are having trouble using the HDMI Input over USB feature, please see below for troubleshooting tips. Before starting, please make sure HDMI passthrough is enabled on your TT-12G to use this feature. A guide to setting up passthrough can be ...
TT-12G HDMI Input to USB passthrough
A guide to setting up passthrough can be found here - TT-12G HDMI over USB feature
Legacy Software
As of June 20th, 2023 the following software will be available by email request only. https://support.elmousa.com/portal/en/newticket These applications are no longer officially supported, and we cannot guarantee compatibility on modern computers. ...
TT-12G enable full settings menu
For help connecting to a display please see our guides; Connecting your Camera to a TV or Monitor and Connecting your Camera to a Projector If you have HDMI over USB enabled, you can connect your ELMO to a PC instead. This setting is NOT enabled by ...
TT-12G HDMI over USB feature
Please note that the settings menus can only be accessed when your camera is connected to a display (TV, Projector, or Monitor) and not a computer until the HDMI over USB feature is enabled. Please see Connecting your Camera to a TV or Monitor or ...
TT-12G Automatic Miracast Connection
TT-12F Screen Flickering
Please note that the settings menus can only be accessed when your camera is connected to a display (TV, Projector, or Monitor) and not a computer. Please see Connecting your Camera to a TV or Monitor or Connecting your Camera to a Projector for ...
TT-12G and CRA-2 usage instructions
To use the CRA-2 with your TT-12G, you will first need to enable the 'Full Menu' setting on your device. Then to bring up the CRA-2 tools, you will need to press the Menu button on your unit.
TT-12G and CRA-2 compatibility
Some early production TT-12G units shipped with a firmware that is incompatible with the CRA-2. Please email support for updated firmware. https://support.elmousa.com/portal/en/newticket
MA-1 Screen Issues
Solid red power light and not powering on
To submit an online ticket: https://support.elmousa.com/portal/en/newticket
TT-12W, MA-1, MO-2 performance issues
STEM Camera isn't responding Error
To submit an online ticket: https://support.elmousa.com/portal/en/newticket
TT-12iD / TT-12i powering off after short usage time
To submit an online ticket: https://support.elmousa.com/portal/en/newticket
MA-1 / MO-2 Frozen Fix
If your MA-1 / MO-2 camera is unresponsive, please locate the reset button on the underside of the device. Using a paperclip (or similarly sized tool), press the reset button for 3 seconds while the camera is turned on. The ELMO will power off, and ...
Driver installation issues on Windows 10 and 11
On some systems older camera drivers may not install or behave properly. This can sometimes be caused by a new security feature, Core Isolation, that has been recently added to Windows. For instructions on disabling Core Isolation, please see ...
PX-10E and PX-30E won't display images from USB drive or SD Card
For files that cannot be displayed, an exclamation mark [!] will be displayed on the thumbnail list. Still images taken by smart devices may not be compliant with DCF standard and will not be displayed on the thumbnail list. Change the file name and ...
ELMO CRA-1 and CRA-2 compatibility with Flipcharts
The ELMO CRA-1 and CRA-2 Wireless Tablets are not officially compatible with Flipcharts on Promethean brand interactive flat panels. Any instances of the CRA working is accidental, and we are unable to provide support for Flipchats. Please use ELMO ...
OX-1 No Power when Connected to Computer
The OX-1 will not power on by itself when connected to a computer. You must have software open to turn on the OX-1 and to use it's LED light. The OX-1 automatically turns itself off when there is no software open to save power on your computer. For ...
MX-P3 Connection Problems After Computer Reboot
Some versions of MX-P3 firmware have a bug where the camera will stop functioning after a computer reboot, or if the camera is plugged in before the computer is powered on. While this problem can be fixed by unplugging and plugging back in the ELMO, ...
PX-10E/30E RS232 port changes
Newer PX units will now use the Euro terminal block for RS-232C. The updated pinout can be found below - A full list of commands and specifications can be found here.
PX Series Startup Failure / Splash Screen Bug
It has come to our attention that PX series cameras running older firmware are experiencing a 'Splash Screen Bug' that prevents the cameras from properly starting. If your camera is affected, please submit an online request for a firmware update. ...
PX Series Serial RS232 Commands
PX Series TCP/IP commands
PDF Download link at bottom
Replacement Cables
Replacement cables can be purchased from our online store. https://www.elmousa.com/product-category/parts-accessories/ Please contact support if you are unsure which cable you require.
ELMO TT-12 Series Loose Head Assembly
It has come to our attention that certain TT-12 Series units have been shipped with less than the required torque applied to the screws that tighten the camera head assembly, which keeps the assembly in the horizontal position. The following fix ...
TT-12i and TT-12iD USB Mode
The TT-12i and TT-12iD must have the USB Mode Setting set to “UVC” to be recognized natively by a computer Operating System. During this process ensure the USB cable is NOT connected to the camera as it may cause the setting change to fail. 1. ...