Document Cameras | Legacy Models

Legacy Models
TT-12F Screen Flickering
Please note that the settings menus can only be accessed when your camera is connected to a display (TV, Projector, or Monitor) and not a computer. Please see Connecting your Camera to a TV or Monitor or Connecting your Camera to a Projector for ...
TT-12iD / TT-12i powering off after short usage time
To submit an online ticket: https://support.elmousa.com/portal/en/newticket
ELMO TT-12 Series Loose Head Assembly
It has come to our attention that certain TT-12 Series units have been shipped with less than the required torque applied to the screws that tighten the camera head assembly, which keeps the assembly in the horizontal position. The following fix ...
TT-12i and TT-12iD USB Mode
The TT-12i and TT-12iD must have the USB Mode Setting set to “UVC” to be recognized natively by a computer Operating System. During this process ensure the USB cable is NOT connected to the camera as it may cause the setting change to fail. 1. ...

Popular Articles
MX-1 and MX-P camera not connecting to Windows computers
We have recently been made aware that an update pushed by Microsoft to some Windows computers may be causing connection and driver problems with MX-1 and MX-P cameras. Affected Windows builds include those released in late December 2024 and January ...
Connecting your Camera to a Computer
1. Identify the USB Ports on your computer and ELMO. If your ELMO came with a USB cable, please use that cable only as not all cables are compatible with our cameras. [EXAMPLE ELMO PRODUCTS; PORTS MAY VARY] [Computers] 2. Find the right software for ...
FP-A Manual
Download the Manual using the link below.
Image Mate + Cloud Black / White Screen with no camera output
Please make sure all of the following are true: - Make sure your ELMO camera is plugged in before going to the website. For help, please click here to learn how to connect a camera to a computer. - Please use a supported web browser such as Google ...
ST-600 Manual
Download the Manual using the link below.

Document Cameras | Legacy Models | Knowledge Base